[Jobs] Technical Support - NYC

[jobs at simplicato.com]

Email provider looking for customer support person.

Primary Responsibilities:

. Respond to all incoming support calls and emails from customers
for immediate resolution or follow up with additional help from
in-house second level support.
. Develop and maintain support content on our site to reduce the support
calls.
. Track and report on outstanding support emails/trouble tickets.
. Develop and propose solutions to recurring customer problems.
. Help with monitoring of FreeBSD servers.


Necessary personal and technical skill set:

. Acute attention to detail
. Strong written and oral communications
. Professional attitude, courtesy and politeness, even in difficult
situations with customers.
. Self-confidence and a sense of humor is a plus
. High energy, dedicated, results driven and self motivated
. Desire to take ownership and responsibility for own work and area of the
business
. Must be able to work independently and meet goals and deadlines

REQUIRED TECHNICAL SKILLS!

. Experience with a BSD operating system (preferably FreeBSD)
. Knowledge of Internet Protocols, TCP/IP, DNS, SMTP, POP3/IMAP, HTTP
. Mail Clients Outlook, Mac, Mozilla, thunderbird

Entry level applicants feel free to submit your information. We are
willing to train  the right candidate if he/she doesn't have the right
skill set, but has theright attitude.

NYC Local applicants only. In-house position.
Please reply with your resume as plain text within the text of the email
and include salary requirements as an Hourly rate.

Hourly rate depends on experience.