[nycbug-talk] OT: home ISP

O_Sleep o_sleep
Fri Sep 24 20:13:15 EDT 2004

Maybe they have gotten better.  I know they have a lot of bad reports a 
couple of years ago.  Sucks that they put a stop on your line.  I 
recently moved and they moved my service without a hitch.  I have used 
their service for a few years and it's been pretty good to me.

On paper it looks like pilosoft wins over acedsl and cloud9 with 384k 
up.  Regardless, it's good to consult www.dslreports.com for reviews in 
your area.


On Sep 24, 2004, at 7:54 PM, Isaac Levy wrote:

> Hi all,
> On Sep 24, 2004, at 6:33 PM, Bjorn Nelson wrote:
>> if you go with dsl I recommend acedsl:
>> http://www.acedsl.com
>> static ip and they cater to those that want to run services.
>> -Bjorn
> I'm sorry to disagree here Bjorn-
> --
> I'll seriously raise a red flag over AceDSL/AceScape DSL many years 
> ago for about 2 years even, and it was a truly awful experience.  The 
> service was bad, and the folks on the phone ALWAYS had a crappy 
> attitude and just wanted me to get off the phone.  Outages felt 
> regular.
> When I moved to my current address, my roomates had had AceScape for 
> years, and when I moved in were paying a truly old insane rate- (twice 
> the price and 1/4 the speed of what's common now), and I wanted to 
> switch back to my Cloud9.  When I put in the order to change over 
> service, AceDSL folks did a really nasty thing- they put in a 
> 'Stop-Order' or somesuch with Verizon, instead of just letting Cloud9 
> take over the connection- (which would have been nearly transparent).  
> Instead of the line going dead one day, and plugging in the new router 
> to get back up, our service was outright OFF FOR OVER 35 DAYS- at the 
> DSLAM- just like Verizon was installing a new line.  Since I work from 
> home, lets say I got really damn comfie with the local wifi cafe.
> For that, f.forget AceDSL.
> Cloud9 GOOD
> --
> http://mirrors.cloud9.net/  <-- FreeBSD Mirror
> http://www.cloud9.net/
> I've had Colud9 for 3 + years now, and they simply rock- (also they 
> are BSD folks <g>).
> They even walked me through re-configuring my not-so-old AceScape DSL 
> router for their service, since at the time, they were all selling the 
> same models.  Service is great, uptime is transparently good, no ports 
> blocked, and static IP's available.  And they'll explain anything you 
> need (politely!).
> Also very cool, I had a billing snafu when I moved last winter, 
> screwed me up as I was moving and balancing personal cash (er, 
> spending it)... Anyhow, I called them, they had indeed screwed up an 
> charged me for service I'd already disconnected, and not only did they 
> credit-back what they accidentally charged, but then credited me the 
> sum of what they screwed up.  Blew my mind.  That's the way I like 
> doing business, and I appreciate finding a solid provider that works 
> that way.
> Rocket,
> .ike
> (p.s. although nauseatingly gushy, that sphiel was not a paid-for 
> advertisement.)
> --
> P.S. My email address has changed with the incorporation of my 
> business, though structuredsystems email will continue to reach me.  I 
> can now be reached at:
> isaac at diversaform.com
> http://diversaform.com

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