[Jobs] [nylug-job] Red Hat seeks New York based Technical Account Manager

Monjay Settro msettro at ix.netcom.com
Fri Nov 18 15:59:39 EST 2005

Posted via http://jobs.nylug.org
    * JobID: #374
    * Submitted On: 2005-11-18 15:43:10

    * Company: Red Hat
    * Contact: Red Hat,  
    * Url: http://redhat.hrdpt.com/cgi-bin/a/highlightjob.cgi?jobid=520
    * Phone: Not Specified
    * Fax: Not Specified

    * Title: New York based Technical Account Manager

    * Salary: Negotiable

    * Description: Technical Account Manager

      Division: Red Hat
      Location: New York, NY US
      Travel Involved: 0-10%
      Job Type: Full Time
      Job Level: 2+ years experience
      Education: Bachelors Degree or
      Equivalent Category: Support
      Compensation: Not Specified

      Position Summary
      Red Hat's Global Support Services wants you! Global Support Services is responsible for providing technical support to enterprise class customers throughout the world. Global Support Services is a dynamic, fast-paced environment focused on delivering “best of class” support while maintaining a high level of customer satisfaction.

      A Technical Account Manager in Global Support Services is key to in servicing our enterprise customers. This role serves as the primary escalation point for our Enterprise class customers within Global Support Services.


      * Help debug, quantify and test issues escalated by our customers for the complete Red Hat Enterprise Linux product family.
      * Work with other members within Global Support Services and members within the Red Hat Engineering organization to help resolve customer solve problems.
      * The Technical Account Manager within the Global Support Services organization is a highly qualified and experienced professional who working in a team environment to maximize our value to our customers.
      * Perform initial or secondary investigation and respond to both online and phone support requests.
      * Proactively prevent customer issues.
      * Possess understanding of our customer's technical infrastructure and environment.
      * Serve as the customer advocate within Red Hat.
      * Maintain clear and concise ticket documentation.

      Apply at the following URL:


    * Required Skills:

      * BS or BA in a technical field, with an engineering or computer science background preferred.
      * Understanding of the Linux filesystem. Hands on experience with a variety hardware vendors.
      * Experience of Enterprise class applications such as Oracle, Veritas, BEA, and CA.
      * General understanding of the Linux kernel.
      * Ability to manage multiple issues and project while maintaining a high level of detail.
      * Effectively manage and grow existing Enterprise customer relationship by delivering best of class support.
      * Good team player but able to work under own initiative.
      * Strong communication skills, both verbal and written.
      * Minimum of 4 years Linux/Unix system administration experience.
      * Experience in working with external customers and vendors.
      Desirable Skills:
      * Active or history of participation within the Open Source community.
      * Experience with other Unix or Linux versions or distributions.
      * Experience with clustering technology Red Hat Certified Technician or Red Hat Certified Engineer.
      * Experience in a development, engineering or quality assurance organization a plus.
      * Some travel locally will be required.

    * Location:

          New York City, NY 

    * Furthermore: Apply at the following URL:


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