[jobs] Application Support Engineer

Isaac Levy ike at lesmuug.org
Fri Mar 13 16:40:55 EDT 2009

Hi All,

I've got a lead on a job-

Short explanation:
- running/troubleshooting big job workflow
- development background
- production RELENG spirit
- good organizational skills (time/people coordination)

Somebody who has systems support experience would be great at this  
position, but it is *not* a straight sysadmin job.

The work environment is excellent, offsetting the stresses of the  

The full Job Reqs are posted below, feel free to email me off-list for  
more info, <isaac at diversaform.com>.



The Application Support Engineer is a key member of our team ensuring  
the operation of quality services to our clients. This individual is  
responsible for production support of our mission-critical client- 
facing applications and systems, including our proprietary predictive  
analytics web-based application and partner-facing systems and  
integrations, including SFTP, batch processes and proprietary  
integration applications.

Responsibilities include:
- Analyzing, prioritizing, and resolving production issues with client- 
facing applications and systems, such as SFTP, partner integrations  
and batch processes
- Executing proprietary applications to generate and deliver client- 
facing services on a scheduled daily and weekly basis
- Managing a calendar of client-facing activities
- Escalating issues to senior staff when appropriate
- Coordinating people across different groups within the organization  
to communicate, manage and resolve issues and provide reports when  
- Managing user issues and defects
- Evaluating systems and process stability and making recommendations  
for improvements
- Providing on-call support outside normal business hours as needed

As always, the person we're looking for is bright, quick-thinking,  
loves to solve problems and can learn quickly. We are looking for team- 
oriented people who are not afraid to present their own ideas and help  
us figure out how to do things better. Basically, someone with an  
entrepreneurial spirit.

5 to 7 years overall experience required
4+ years application support experience required
Application support experience directly with mission critical, time- 
sensitive, client-facing systems required
Strong self-management and time management in an unstructured  
environment required
Experience managing multiple problem streams simultaneously in a fast- 
paced, unstructured environment
Ability to coordinate and manage others to resolve issues
E-Commerce, Retail or Consumer Goods experience required
Strong communication skills required
Creativity and initiative required
UNIX/Linux shell scripting and other scripting required
Troubleshooting experience with UNIX/Linux OS and services issues,  
such as LAN, SFTP and batch processes required
SQL experience required

Retail consumer marketing, email marketing, advertising or related  
production support experience a strong plus
Startup experience a strong plus
ETL, Data warehousing, OLAP or other Business Intelligence experience  
a strong plus

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