[nycbug-talk] Verizon Woes got you down?

Isaac Levy ike
Tue Dec 20 14:19:01 EST 2005


Sorry for the top-post here-

I do want to shout out with a thanks and an empathetic statement for  
the service providers on this list who had been involved with our  
Verizon traumas-

Pilosoft (Alex) provided solid T1 service for years at this location,  
and we're sad to let go of his service- Alex was hands-on and showed  
up, when Verizon would not...  Next time I see you downtown Alex, I  
owe you a coffee or a beer...

We were getting a redundant line via BWay.net, (and pushing Verizion  
to provision a totally new circut and SmartJack with the install),  
when all went haywire- I believe at the lest, I owe the B'Way crew  
all a beer sometime for the amount of time and fight they put into  
dealing with some very serious Verizon muck.

New Question:

Are any of the service providers on this list getting involved with  
the WiMax scene, or is it too early (and expensive) to get involved?

/me dreams of the day when I have WiMax from my Brooklyn rooftop,  
from a provider I can buy a beer for...


On Dec 20, 2005, at 12:57 PM, Charles Sprickman wrote:

> On Tue, 20 Dec 2005, Isaac Levy wrote:
>> Hi Jon,
>> On Dec 20, 2005, at 12:28 PM, Jonathan Vanasco wrote:
>>> On Dec 20, 2005, at 10:57 AM, Isaac Levy wrote:
>>>> Sounds OK for my current application, a hard-use office LAN,  
>>>> (and Verizon was popping out for 12-48 hrs at a time), so we  
>>>> figured it can't be any worse than that :)
>>> Am I correct in guessing that this Is this the T1 nightmare you
>>> inherited from me?
>> Ayup- indeed it is.  Wish you were here to see the it up man :)
> And Bway had the luck of being the last T1 provider (via Covad) to  
> give it a shot.  I heard the short version of the install trauma  
> via my coworker. I don't think there's a problem in relaying this  
> since we all know that no matter what you do, if you run lines to a  
> smallish building, there are no last mile alternatives.  If you're  
> in a high-rise, then you have a few excellent things going for you:
> -metro ethernet (which we are pushing hard anywhere that has the  
> service)
> -T1/T3 lines via a CLEC that has fiber in the building
> In both cases you can be completely verizon free without worrying  
> about the crowded NYC airwaves.  It's truly a shame that NYC has  
> such an excellent density to sell wireless into, but it also has so  
> much RF pollution that it's hit or miss.
> Anyhow from what I gather, this last T1 install involved Verizon  
> not only botching the T1 install for this office, but knocking out  
> multiple T1s that belong to a very important client in the  
> building, and then walking out without fixing it for quite some  
> time.  Not a good way to make friends...
> Right now we're starting to work with a salesman turned telco agent  
> for direct VZ T1s.  Back when I worked with him at inch.com, he  
> worked wonders with his secret VZ rolodex.  A botched job could be  
> turned around the same day if you knew the digits to dial to get  
> the right guy on the job.  I'm hoping he still has the magic touch.
> In the past, I've seen problems like the one in Ike's customer's  
> building solved by leaning on Verizon hard enough to get fiber and  
> a mux installed in the building.  That usually brings you up to 5  
> 9's reliability.  VZ is reluctant to do this in older/smaller  
> buildings, but I've seen it happen if the building management  
> allows this (no charge for the fiber + mux, but some buildings just  
> don't want to give up a few square feet in the basement).  Usually  
> when you see a "T1 from hell" it's copper from the CO to premise,  
> and given the condition of VZ's copper plant in Manhattan, you're  
> lucky if it works.
> Charles
>>> Cos yeah, that Verizon trunk was a (*#&$(*&% nightmare, and only  
>>> reliable in the sense that you could count on it it constantly  
>>> going down.  I remember even switching between 3 different  
>>> providers that assured me that they would somehow route it  
>>> through a different service - and then find out it was still the  
>>> same verizon line.  The only difference in service I ever got  
>>> were providers being more 'on the ball' about telling me that the  
>>> verizon part of the line was having issues.
>>> needless to say, it was definately worth paying the extra $100 a  
>>> month from one provider to have them call me and say "we're  
>>> sorry, but there's an issue on the verizon trunk" before I had to  
>>> call them and say "look into this please"
>> 3 cheers for State-controlled monopolies!  Hip Hip Horay!
>> Rocket-
>> .ike
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