[nycbug-talk] Proof that road runner sucks?

[Scott Robbins]

On Wed, Dec 26, 2007 at 02:50:00PM -0500, Jesse Callaway wrote:
> 


> I have RoadRunner. I called to complain that my bill was too high and
> they said that I could get the same service, but resold through
> Earthlink. Earthlink bought Mindspring a while back, so I guess the
> DNS is all mixed up.
> Anyway, I switched back to RoadRunner because they now offer a service
> that's cheaper than Earthlink.
> Does'nt explain the slowness, but no need to worry. It's all on the
> same layer2 network, since I've had the same modem ever since I was
> hooked up several years ago.

I've had trouble with them a couple of times, where I was getting what
seemed to be unexplained slowness.  The first time, someone came out and
couldn't find anything, so I called them again, and asked to exchange my
modem, as it seemed a likely point of failure.  Changing the modem fixed
it. 

It happened to me again this year--I didn't ask for service, I just
asked if I could exchange my modem, they said yes, I did and once again,
everything was fine.  

This isn't really an answer to your issue, but posted more for general
reference. 


-- 
Scott Robbins
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