[nycbug-talk] Does anyone know of an open source oncall escalationalerting gateway similar to Telalert?

[Brian Gupta]

Finally found a hack that will work. Basically we need to setup
escalation and rotation in Nagios, and then use this to have RT
tickets create a new Nagios event:
http://wiki.bestpractical.com/view/SendNagiosAlert

-Brian

On Wed, Apr 1, 2009 at 1:50 AM, Brian Gupta <brian.gupta at gmail.com> wrote:
> Post mortem? Basically we have clients that have a magic email address
> that is guaranteed to get them an oncall engineer any time of day...
> Currently that email address feeds into RT, which has a pager alias to
> page-all set as a watcher on the emergency queue.
>
> -Brian
>
> On Wed, Apr 1, 2009 at 1:42 AM,  <riegersteve at gmail.com> wrote:
>> Here's how I would to this
>>
>> Zabbix checks for nagios alerts and sends a message to the oncall only (easy to set up)
>>
>> Take rt out of the notification process and use post mortem to trap solutions.
>>
>>
>>
>> --
>> Sent via Blackberry
>> I can be reached at 310-947-8565
>>
>> -----Original Message-----
>> From: Brian Gupta <brian.gupta at gmail.com>
>>
>> Date: Wed, 1 Apr 2009 01:36:58
>> To: <riegersteve at gmail.com>
>> Cc: NYC BUG<talk at lists.nycbug.org>
>> Subject: Re: [nycbug-talk] Does anyone know of an open source oncall
>>        escalationalerting gateway similar to Telalert?
>>
>>
>> Basically, right now we have both nagios and RT3 send emails to a
>> sendmail alias that forwards all alerts to all pagers and SMS phones
>> on my team. (This is pretty annoying for those middle of the night
>> tickets and alerts, especially since we have an oncall rotation in
>> place).
>>
>> An example would be a typical Nagios alert email, or an RT ticket
>> subject... Do you need actual examples? If so, I can take this off
>> list.
>>
>> On Wed, Apr 1, 2009 at 1:28 AM,  <riegersteve at gmail.com> wrote:
>>> What data are you trying to send
>>> Gimme an example
>>> ------Original Message------
>>> From: Brian Gupta
>>> To: Steve Rieger
>>> Cc: NYC BUG
>>> Subject: Re: [nycbug-talk] Does anyone know of an open source oncall escalationalerting gateway similar to Telalert?
>>> Sent: Mar 31, 2009 22:27
>>>
>>> Thanks alot! Gonna check it out...  Do you recommend any starting points?
>>>
>>> Cheers,
>>> Brian
>>>
>>> On Wed, Apr 1, 2009 at 1:21 AM,  <riegersteve at gmail.com> wrote:
>>>> Yes you can
>>>>
>>>> Its called zabbiz sender, you can send any data to zabbix and have it act based on your triggers
>>>> ------Original Message------
>>>> From: Brian Gupta
>>>> To: Steve Rieger
>>>> Cc: NYC BUG
>>>> Subject: Re: [nycbug-talk] Does anyone know of an open source oncall escalationalerting gateway similar to Telalert?
>>>> Sent: Mar 31, 2009 22:20
>>>>
>>>> Can I send emails into Zabbix? IE: I can't rip out my entire
>>>> monitoring and ticketing infrastructures to get this functionality, so
>>>> it would have to work as a messaging gateway for what I have in place.
>>>>  :(
>>>>
>>>> On Wed, Apr 1, 2009 at 1:15 AM,  <riegersteve at gmail.com> wrote:
>>>>> Sed s/8/x
>>>>>
>>>>> --
>>>>> Sent via Blackberry
>>>>> I can be reached at 310-947-8565
>>>>>
>>>>> -----Original Message-----
>>>>> From: riegersteve at gmail.com
>>>>>
>>>>> Date: Wed, 1 Apr 2009 05:14:37
>>>>> To: Brian Gupta<brian.gupta at gmail.com>; <talk-bounces at lists.nycbug.org>; NYC BUG<talk at lists.nycbug.org>
>>>>> Subject: Re: [nycbug-talk] Does anyone know of an open source oncall escalationalerting gateway similar to Telalert?
>>>>>
>>>>>
>>>>> Not to toot my own horn but zabbix has this built in.
>>>>>
>>>>> Twill send an sms/email and if the alarm is not ack'd in 8 minutes will escalate
>>>>> ------Original Message------
>>>>> From: Brian Gupta
>>>>> Sender: talk-bounces at lists.nycbug.org
>>>>> To: NYC BUG
>>>>> Subject: [nycbug-talk] Does anyone know of an open source oncall escalationalerting gateway similar to Telalert?
>>>>> Sent: Mar 31, 2009 22:08
>>>>>
>>>>> http://www.mir3.com/Products/TelAlert/index.php
>>>>>
>>>>> Basically we need a messaging gateway that can handle oncall
>>>>> rotations, escalations, and pager, email and sms responses. (To stop
>>>>> escalation).
>>>>>
>>>>> The idea would be to feed alerts from our ticketing and monitoring
>>>>> systems into it, so that everyone doesn't get paged every time there
>>>>> is an event. (and if the primary doesn't respond, others will still
>>>>> get notified).
>>>>>
>>>>> Cheers,
>>>>> Brian
>>>>>
>>>>> P.S. - Telalert is ridiculously expensive. IE: $20,000+ for a starter license.
>>>>>
>>>>> --
>>>>> - Brian Gupta
>>>>>
>>>>> New York City user groups calendar:
>>>>> http://nyc.brandorr.com/
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> - Brian Gupta
>>>>>
>>>>> New York City user groups calendar:
>>>>> http://nyc.brandorr.com/
>>>>>_______________________________________________
>>>>> talk mailing list
>>>>> talk at lists.nycbug.org
>>>>> http://lists.nycbug.org/mailman/listinfo/talk
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Sent via Blackberry
>>>>> I can be reached at 310-947-8565
>>>>
>>>>
>>>>
>>>> --
>>>> - Brian Gupta
>>>>
>>>> New York City user groups calendar:
>>>> http://nyc.brandorr.com/
>>>>
>>>>
>>>>
>>>> --
>>>> Sent via Blackberry
>>>> I can be reached at 310-947-8565
>>>
>>>
>>>
>>> --
>>> - Brian Gupta
>>>
>>> New York City user groups calendar:
>>> http://nyc.brandorr.com/
>>>
>>>
>>>
>>> --
>>> Sent via Blackberry
>>> I can be reached at 310-947-8565
>>
>>
>>
>> --
>> - Brian Gupta
>>
>> New York City user groups calendar:
>> http://nyc.brandorr.com/
>>
>
>
>
> --
> - Brian Gupta
>
> New York City user groups calendar:
> http://nyc.brandorr.com/
>



-- 
- Brian Gupta

New York City user groups calendar:
http://nyc.brandorr.com/